Terms & Conditions


General terms and conditions  HAIRTWO (further: HAIRTWO) for customers who order HAIRTWO products online via the website www.hairtwo.com


  • Article 1. General
  • Article 2. Definitions
  • Article 3. Establishment of the Agreement
  • Article 4. Execution of the Agreement
  • Article 5. Delivery
  • Article 6. Prices
  • Article 7. Payment
  • Article 8. Dissolution
  • Article 9. Advertising and guarantees
  • Article 10. Use website
  • Article 11. Privacy / processing of Personal Data
  • Article 12. Duties of the customer
  • Article 13. Liability
  • Article 14. Engaging third parties
  • Article 15. Force majeure
  • Article 16. HAIRTWO Gift card

Article 1. General

1.1 These General Terms and Conditions apply to all offers and all agreements relating to the sale and delivery of products via the HAIRTWO internet site.

1.2 Accepting offers or placing orders on the internet of HAIRTWO means that the applicability of these Terms and Conditions is accepted.

1.3 HAIRTWO expressly rejects any general (purchase) conditions of the customer.

1.4 Changes in relation to the Agreement entered into or these General Terms and Conditions are only valid if and from the time that they have been confirmed in writing by HAIRTWO. Oral agreements or promises from HAIRTWO are only binding after they have been confirmed in writing by HAIRTWO.

1.5 If and in so far as any provision of the General Terms and Conditions is annulled or annulled, the other provisions of the General Terms and Conditions will remain in full force.

Article 2. Definitions

2.1 HAIRTWO: the private company with limited liability HAIRTWO and/or its subsidiaries and/or legal successor (s).

2.2 Customer: the legal person or natural person who has concluded the Agreement with HAIRTWO.

2.3 General Terms and Conditions: these general terms and conditions.

2.4 Agreement: agreement for the delivery of the products by HAIRTWO to the customer.

2.5 Written: in writing, by e-mail or by fax.

2.6 Products: the products offered by HAIRTWO on its website.

2.7 Intellectual Property: all rights of intellectual property and related rights, such as copyrights, trademark rights, patent rights, design rights, trade name rights, database rights and neighbouring rights.

2.8 Internet site: www.hairtwo.com

2.9 Personal data: personal data as defined in the Personal Data Protection Act.

Article 3. Establishment of the Agreement

3.1 All offers from HAIRTWO, as well as the prices, fees and terms stated by HAIRTWO, are without obligation unless explicitly stated otherwise.

3.2 An Agreement is only concluded after a request or order from or on behalf of the customer has been confirmed by HAIRTWO in writing. Subject to proof to the contrary, HAIRTWO’ administrative records are decisive and binding on the contents of the Agreement and serve as proof of the Agreement.

3.3 HAIRTWO has the right at all times to refuse an order without stating reasons, which will be communicated to HAIRTWO by HAIRTWO as soon as possible.

3.4 The customer guarantees that the information provided by him or her in the application to HAIRTWO is accurate and complete.

Article 4. Execution of the Agreement

4.1 HAIRTWO will make every effort to carry out the Agreement carefully and properly, in accordance with the agreements made with the customer in writing.

4.2 Obvious (writing) errors and mistakes on the internet site and/or in the confirmation e-mail do not bind HAIRTWO.

4.3 The Customer will report changes of address and other personal details to HAIRTWO by no later than thirty (30) days prior to the relevant change, by means of the contact form on www.hairtwo.com. All consequences resulting from late notification of (address) changes are entirely at the expense and risk of the customer.

Article 5. Delivery

5.1 All (delivery) terms mentioned by HAIRTWO are given by approximation and are determined on the basis of the data and circumstances known to HAIRTWO at the conclusion of the Agreement. Specified delivery periods will never be considered as a deadline.

5.2 Exceeding delivery times stated by HAIRTWO, for whatever reason, never gives the customer the right to compensation or non-fulfilment of any obligation on him from the relevant Agreement or an associated Agreement.

5.3 If the maximum legal delivery time of thirty (30) working days is exceeded, the customer has the right to dissolve the Agreement free of charge. For this, the customer must notify HAIRTWO in writing. In that case, any payments will be returned to the customer fourteen (14) working days after the notification.

5.4 Once your order is confirmed our warehouse immediately prepares the products for shipping.  The package is delivered through DPD Courier or other Worldwide courier service. Delivery time is 2-14 working days. Delivery costs – depends on your location (displayed at checkout)

NB:  At busy times shipping can sometimes take slightly more time than normal.  However, we always work hard to make sure that your orders will be delivered on time.

Article 6. Prices

6.1 All prices and rates are in euros including VAT, the stated shipping costs and any other government levies imposed at the time of the conclusion of the Agreement, unless expressly stated otherwise.

6.2 All prices and rates mentioned on the website and mailings of HAIRTWO are subject to price changes, programming and typing errors.

Article 7. Payment

7.1 Unless otherwise agreed, payment to HAIRTWO of the price due by the customer takes place by means of a payment per online payment order. The customer does not have the right to set off. HAIRTWO can change the payment conditions if HAIRTWO is of the opinion that the financial position or the payment behavior of the customer or the nature of the relationship with the customer give rise to this.

7.2 Payments can be made by credit card (Mastercard, VISA), via PayPal or with a HAIRTWO Giftcard or Beauties Check. All orders must be paid by the customer according to the payment method chosen by the customer. 

7.3 HAIRTWO is entitled to suspend the fulfillment of obligations under the Agreement in case of imputable non-performance by the customer of his obligations under the Agreement.

7.4 If the payment is made by the customer by credit card, the following applies. The credit card details provided will be verified before the payment is made. Products are only sent to the address specified by the customer on the HAIRTWO website during the order as the address of the credit card holder.

Article 8. Dissolution

8.1 After the customer has received the ordered products from the same order, the customer can dissolve the underlying agreement with HAIRTWO, without giving any reason, during a cooling off period of thirty (30) days after the receipt of the products.

8.2 If the customer makes use of his right of withdrawal, he will notify HAIRTWO of this in writing within the reflection period by means of the model withdrawal form or otherwise in an unambiguous way.

8.2.2 During the reflection period the customer will handle the product and the packaging with care. The basic principle here is that the customer may only handle and inspect the product as he would be allowed to do in a store.

8.2.3 The customer is liable for the depreciation of the product that is the result of a way of handling the product that goes further than allowed in paragraph 1.

8.2.4 The customer must return the products as soon as possible, but within 30 days from the day of the revocation. The customer must return the products to a return address set by HAIRTWO. This must be done in the original, undamaged packaging. Opened or damaged packaging will not be taken back. Opening the package means that the customer wishes to keep the products.

8.2.5 The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the customer.

8.2.6 The customer will bear the costs for the return.

HAIRTWO’ obligations in the event of cancellation 

8.3.1 If HAIRTWO makes the notification of cancellation by the customer electronically possible, he will send an acknowledgment of receipt immediately after receipt of this notification.

8.3.2 HAIRTWO will reimburse all payments from the customer, excluding any delivery costs charged by HAIRTWO for the returned product, without delay but within 14 days following the day on which the customer notifies him of the withdrawal. Unless HAIRTWO offers to collect the product himself, he may wait to pay back until he has received the product or until the customer demonstrates that he has returned the product, whichever is earlier.

8.3.3 HAIRTWO uses the same payment method that the customer has used for reimbursement, unless the customer agrees to another method. The reimbursement is free of charge for the customer.

8.3.4 If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, HAIRTWO does not have to reimburse the additional costs for the more expensive method.

8.3.5 HAIRTWO reserves the right to refuse returned products or to credit only part of the paid amount if (it is suspected) the products have already been opened, used or have been damaged by the customer’s fault.

HAIRTWO’ obligations upon revocation

8.4 HAIRTWO can exclude the following products from the right of withdrawal: Sealed products that for reasons of health protection or hygiene are not suitable to be returned and of which the seal has been broken after delivery.

8.5 When using a coupon discount, a minimum net amount to be spent applies. In case of a return, the net amount to spend remains applicable. If you return less than the minimum net amount to be paid by returning a product or products, the full coupon discount will be deducted from the return.

Article 9. Advertising and guarantees

9.1 The customer has the obligation to examine at delivery whether the products meet the Agreement. If this is not the case, the customer must notify HAIRTWO as soon as possible, but in any case within fourteen (14) working days after the delivery, or at least after observation was reasonably possible, in writing and motivated. In the absence thereof, any claim in this respect will lapse.

9.2 Product images do not always have to match the appearance of the delivered products. In particular, changes may be made to the appearance and packaging of the products after the manufacturer’s product range changes. The customer can not submit complaints about identified defects if they concern these changes in the product.

9.3 Any claim by the customer in respect of delivered products will also lapse if: – the products can not be (more) identified as originating from HAIRTWO; – the defects are (partly) the result of normal wear and tear, injudicious and / or incorrect treatment, use and / or storage or maintenance of the products; – HAIRTWO has not immediately been given the opportunity by the customer to examine the complaints and to fulfill their obligations; – the customer has not, not timely or not properly fulfilled the fulfillment of any obligation resting on him.

9.4 If it is shown that the products do not comply with the Agreement, HAIRTWO has the choice either to repair the products against return thereof or to replace them with new products or to refund the invoice value thereof. These General Terms and Conditions apply in full to this new delivery.

9.5 Complaints about defects expire at least two years after the time of delivery of products.

9.6 The costs for returning products in the event of any defects are at the expense of HAIRTWO.

Article 10. Use website

10.1 All Intellectual Property Rights, including, but not limited to, copyrights, trademark rights and database rights, on the information, texts, images, logos, photos and illustrations on the website and on the lay-out and design of the website rest with HAIRTWO and / or her licensors. The customer and users of this website acknowledge these rights and guarantee that they will refrain from any infringement thereof, including the making of copies of the website other than technical copies required for the use of the website (loading and imaging). ).

10.2 The information on the website is composed and maintained by HAIRTWO with constant care and attention. Errors, however, can not always be prevented. Therefore, no rights can be derived in any way from the information offered on the website. HAIRTWO accepts no liability for damage resulting in any way from the use of the website or from the incompleteness and / or inaccuracy of the information provided on the website and / or damage as a result of the (temporarily) unavailability of the website.

10.3 The website contains hyperlinks to other websites that are maintained by third parties. HAIRTWO has no influence whatsoever on the information, products and services mentioned on these websites and accepts no liability for damage resulting in any way from the use of this website.

10.4 HAIRTWO is not responsible for photos, descriptions and other information material on the website, which have been issued by third parties.

10.5 HAIRTWO does not guarantee that e-mails or other electronic messages sent to it will be received and processed in time and accepts no liability for the consequences of the untimely receipt or processing of e-mails or other electronic messages sent to it.

10.6 The version of the communication in question stored by HAIRTWO shall serve as proof thereof, subject to proof to the contrary by the customer.

Article 11. Privacy / processing of Personal Data

11.1 HAIRTWO processes personal data in accordance with its policy as described in its privacy policy.

11.2 If you want to delete all your own data and account please contact us via email: info@hairtwo.com

Article 12. Duties of the customer

12.1 If the customer requests an account from HAIRTWO via the internet site, HAIRTWO will provide a username and password to the customer after verification and approval. These data are strictly confidential and are exclusively intended for use by the relevant user who has registered.

12.2 The customer guarantees that the relevant user is authorized to make orders on behalf of the customer.

12.3 The customer ensures that the user will use the username and password strictly confidentially and will not provide it to third parties. HAIRTWO may assume that if a user registers under the intended user name and password, this is the customer’s authorized user.

Article 13. Liability

13.1 All changes to the packaging and package leaflets must be followed. Any liability is not accepted for deviating use and/or handling.

13.2 Except in the case of intent and gross negligence, HAIRTWO is in no way liable for damage resulting from the incorrectness and / or incompleteness and / or unlawfulness of the content of the internet site, the (incorrect) use of the internet site by the customer and the providing incorrect information by the customer. In addition, in the absence of intent and gross negligence, HAIRTWO is in no way liable for damage arising as a result of the products delivered by it and/or any shortcomings in the execution of the Agreement or the violation of any other obligations towards the customer.

13.3 Damage, as referred to in paragraph 1 of this article, which in the judgment of the customer is due to the intent or gross negligence of HAIRTWO, must be effected as soon as possible, but in any case within thirty (30) days after the occurrence thereof. written to HAIRTWO. The damage that has not been brought to the attention of HAIRTWO within this period will not be eligible for compensation unless the customer can make it plausible that he was not reasonably able to report the damage earlier.

Article 14. Engaging third parties

14.1 HAIRTWO is entitled in the execution of Agreements to make use of the services of third parties, either a subcontractor or by temporary hiring of personnel. These third parties are authorized to act as HAIRTWO employees when executing the Agreement.

14.2 The provisions regarding liability, as stipulated in article 13, also apply to these third parties.

Article 15. Force majeure

15.1 If HAIRTWO is prevented from fulfilling any obligation as a result of a circumstance that can not be attributed to her, or if it is seriously hindered to fulfil any obligation, HAIRTWO is entitled to suspend or cancel her obligations under the Agreement, without the Customer has any claim against HAIRTWO. If the period of force majeure lasts longer than three months, both customer and HAIRTWO are entitled to terminate the Agreement in writing, without being liable to pay damages to the other party.

Article 16. HAIRTWO Giftcard

16.1 The HAIRTWO Giftcard can be redeemed with an amount of money in the HAIRTWO Online Shop.

16.2 Our discounts and HAIRTWO Beauty Point Checks are not valid when you purchase a HAIRTWO Giftcard. It is also not possible to pay a HAIRTWO Giftcard with a HAIRTWO Giftcard, VVV gift card or Freebies.

16.3 When using the HAIRTWO Giftcard as a payment method, the credit on the Giftcard will apply at the moment of redemption. You will not receive interest on your credit on your HAIRTWO Giftcard. The HAIRTWO Giftcard can not be exchanged for cash and not rechargeable. The credit on the HAIRTWO Giftcard is valid indefinitely and can be spent in one go or in parts. If the credit is not sufficient, the remaining amount can be paid by means of another payment method for the purchase of certain items. Up to 3 gift cards can be redeemed per online order. The value of the Giftcard is automatically deducted from the order value. Any refund can be paid via iDeal, Bancontact or by credit card. It is not possible to order a HAIRTWO Giftcard in the HAIRTWO Online Shop and pay with a HAIRTWO Giftcard.

16.4 The use of the HAIRTWO Gift Card is the sole responsibility of the holder. HAIRTWO is in no way liable for theft, loss, falsification or abuse of the HAIRTWO Giftcard. HAIRTWO will under no circumstances pay or settle the remaining balance. If the HAIRTWO Giftcard is damaged, it can be exchanged HAIRTWO Giftcard with the same credit free of charge, provided the relevant codes are still legible. HAIRTWO reserves the right to refuse a payment with the HAIRTWO Giftcard if the payment is not possible due to a technical malfunction.

16.5 You can of course return an item to the website, even if you have paid with a Giftcard. If you want to return your entire order (and you have paid with another payment method in addition to your Gift Card), you will receive your money back through the same payment method you paid. Instead of a new gift card, however, you will receive a PDF gift certificate. If you want to return a part of your order, the return amount is first refunded via credit card. If there is an amount left over from us, you will receive a PDF gift card with this remaining balance. This PDF gift card is sent to the original e-mail address you provided. Nowadays, the amount of this PDF gift voucher can be redeemed in full or in parts.

Company information:


Registration code: 304984083

VAT: LT100012107012

Ukmerges str. 369, LT-06327


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